Bestway offers aftersales service to its customers following the national legislation of each country in America.
The categories covered by Customer Service are:Above Ground Pools, Spas, Professional boats, Filter Pumps, Sand Filters andElectrical Items.
To receive information on our products or submit a warranty claim, please write to firstname.lastname@example.org and send the following information:
Or contact the local Customer Service center, find it on www.bestway-service.com.
Please prepare the following documents in advance in order to make your request easier and faster to be solved:
- Ticket receiptt
- Picture of the defect
- Batch number
Do not return the product to the store. We can solve your problem online or by phone
Bestway repairs or replaces ONLY THE DAMAGED PART, NOT THE COMPLETE SET.
Bestway reserves the right to require sending the item for additional testing.
Bestway is solely responsible for everything provided by applicable law of each Country in America.
Bestwaywill not replace any product deemed to have been damaged due to negligence or used outside of the owner’s manual guidelines.
Bestway’s warranty covers manufacturing defects discovered while unpacking the product or during use, within the limits of use and respectful of warnings and instructions given within the user’s manual. This warranty applies only to products which have not been modified by any third parties. The product must be stored and handled in accordance with the technical recommendations.
FOR FAQ, MANUALS, VIDEOS OR SPARE PARTS, PLEASE VISIT OUR SUPPORT PAGE: https://www.bestwaycorp.com/support
VIDEOS ARE ALSO AVAILABLE ON OUR BESTWAY CHANNEL ON YOU TUBE: www.youtube.com/user/BestwayService